Customer Service

For questions about gifting and jewelry, contact a Sales Professional. For engagement guidance, contact a Diamond Expert.

For general inquiries please call

800 843 3269

Speak with a Diamond Expert at

800 518 5555
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Shipping Rates & Times

Currently we are only able to accept online orders to shipping addresses within the United States, and do not ship internationally. To ensure the secure delivery of your order, Tiffany & Co. does not ship orders to post office boxes. Tiffany & Co. is able to accept post office box addresses for your billing needs.

For each address within the United States, the following charges apply: 
Ground Shipping: $0 
Please allow 4-5 business days. Items ordered together may not always ship together.

Next-day delivery: 
$30 without signature confirmation or $35 with signature confirmation 
Orders placed before 3:00PM EST Monday through Thursday will be delivered on the following day. Orders placed on Friday before 3:00PM EST will be delivered Monday. If you require Saturday delivery, please call Customer Service to confirm. Sunday and holiday delivery is not available. Next-day delivery is not offered for watches or personalized items.

Engraving Schedule 
Please allow an additional 1-2 days for delivery of standard engraved items and an additional 3-4 days for delivery of monogrammed and hand-engraved items.

To inquire about shipments within the U.S. APO or FPO addresses, please contact Customer Service at 800 843 3269 
View Customer Service Hours

More Information on Complimentary Shipping 
• Free shipping promotion excludes Tiffany for Business accounts. 
• Sales tax & engraving fees do not count toward the total amount. 
• Complimentary shipping is only available for orders placed on the U.S. Website for domestic delivery.

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Returns, Exchanges & Refund policy

    General Policies

  • If you are not satisfied with your purchase, you may return the products to L’azurde within 30 days from the date of receipt.
  • All products to be returned must be unused, with original tags and labels, and in their original box and packaging using the original invoice.

    Miss L’ & Instyle Policies

  • 30 days to One year you can return after deducting 35 % and replace after deducting 30% from total invoice.
  • After 1 year: Exchange & Return are applicable and calculated based on raw material prices.
  • Refund will not proceed without returning the free gift back.

    Diamond's Policies

  • 30 days to One year customers can replace after deducting 15% from total invoice and return after deducting 20%
  • One year to 3 years customers can replace after deducting 25% from total invoice and return after deducting 30%
  • After 1 year: Exchange & Return are applicable and calculated based on raw material prices.
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