Returns, Exchanges & Refund policy

What is your returns policy?

We hope you will be happy with your purchase from L’azurde. However, if you’re not completely satisfied with your purchase, you can return your items in line with our returns policy mentioned below:

• You can return any item(s) to L’azurde within 15 days from the date of receiving it Applied on online purchase only.
• Please ensure the item(s) you return is in a perfect, unused condition and in its original box and packaging with tags and labels intact.
• The item(s) must be accompanied with any accessories that came along with it and the original invoice.
• If the item(s) you’re returning was a part of a promotional bundle, the entire bundle must be returned in order to process the refund.

For Returns should call our customer care and they will place a return order for you. We are not able to accept any item(s) for return after 15 days have passed. If you attempt to initiate a return after this period, we may have to send it back to your default delivery address and ask you to cover the delivery fee.

Excluded Items?

We place hygiene and our customers safety as our top priority. As such, we inspect all items on return and don’t allow return of certain items as mentioned below:

• Pierced jewelry if the seal has been tampered with or is broken

Of course, it's fine to try an item on like you would in a shop, but if an item is returned to us in a damaged, worn or unsuitable condition, we won't be able to process a refund and we may have to send it back to your default delivery address and ask you to cover the delivery fee.

What is my responsibility?

Any item(s) that you return is your responsibility until they reach us, so please make sure they're packed properly without any risk of getting damaged on the way.

Please ensure you get a proof of postage in case you need to follow up on the status of your return.

What is Fair Use?

If we notice an unusual pattern of return activity, we might have to deactivate your account and any accounts associated with it. This could include some of the following scenarios:

• We suspect someone is actually wearing the item(s) before returning them
• Ordering and returning item(s) frequently
• Item(s) returned don't match what you ordered

If this happens to you and you think we've made a mistake, please get in touch with our Customer Service on +966 55 356 1501 and we'll be happy to discuss it with you.

If your account has been deactivated and you need to make a valid return, please contact our Customer Service. We’ll give you a return label, but you will have to cover the fee of returning the item(s) to us.

Please note, we reserve the right to take legal action against you if the item(s) you return don't match what you ordered.

What is your exchange policy?

Unfortunately, we are not able to offer exchanges for any item(s). If you would like your item(s) in a different size, color or style, you will have to return your unwanted item(s) and place a new order.

How do I return something to you?

Follow the steps below to return an item:

• Call our customer service team on +966 55 356 1501 or email us at [email protected]
• We will create return request.
• Your item will be picked up by our shipping partner.
• Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice.
• Returns that are damaged or soiled may not be accepted and may be returned to you
• We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly

The refund will be made via the same payment method used to make the purchase.

If you paid for your order using a credit or debit card, we’ll initiate a refund to the original payment method used to place your order. This may take up to 28 days depending on the card provider.

If you returned an item from an order that was paid using a Buy Now Pay Later provider such as Tabby or Tamara, you will automatically receive an updated payment plan from the provider. If you’ve paid for your order in full, you will receive a refund from the provider.

The refund will be made via the same payment method used to make the purchase.

If you paid for your order using a credit or debit card, we’ll initiate a refund to the original payment method used to place your order. This may take up to 28 days depending on the card provider.

If you returned an item from an order that was paid using a Buy Now Pay Later provider such as Tabby or Tamara, you will automatically receive an updated payment plan from the provider. If you’ve paid for your order in full, you will receive a refund from the provider.

If you returned an item from an order paid using Cash on Delivery, we’ll initiate a refund via bank transfer. Our Customer Service will get in touch with you for the details necessary to arrange the bank transfer.

I’ve received a damaged item?

We’re really sorry if you’ve received a faulty or damaged item.

In an unlikely event such as this, we request you to please return the item to us as soon as possible so we can make it right for you. Follow the return process mentioned above and select the reason for your return as Faulty. If you’re not able to create a return request, please get in touch with our Customer Service and we'll be happy to help. Unfortunately, we are not able to send replacements for faulty items, but you can place a new order for another piece of the same item if it is available in stock.

Please note: All items are inspected on return and if we find your item(s) contains wear and tear instead of a valid fault, we will not be able to process a refund for it.

Miss L’ & Instyle Policy?

You can return any item(s) between 15 days to one year of receiving it for a refund with 35% deduction from the original invoice. Applied on online purchase only

You can replace any item(s) between 15 days to one year of receiving it with 30% deduction from the original invoice.

Any exchanges or returns made after 1 year will be subject to the calculations based on raw material prices.

If your original item(s) included a free gift, refunds will only be processed if the free gift has also been returned along with the item(s).

L’azurde Diamonds Policy?

You can return any item(s) between 15 days to one year of receiving it for a refund with 20% deduction from the original invoice. Applied on online purchase only

You can replace any item(s) between 15 days to one year of receiving it with 15% deduction from the original invoice.

You can return any item(s) between 1 - 3 years of receiving it for a refund with 30% deduction from the original invoice.

You can replace any item(s) between 1 – 3 years of receiving it with 25% deduction from the original invoice.

Any exchanges or returns made after 3 years will be subject to the calculations based on raw material prices.

Wedding Band Policy?

You can return any item(s) within 15 days from the date of receiving it, as long as no engraving has been done on the wedding band.




Any exchanges or returns made after 15 days will be subject to the calculations based on raw material prices.

Gold Coin Policy?

You can return any item(s) within 15 days from the date of receiving it, as long as it is in its original sealed packaging.




Any exchanges or returns made after 15 days will be subject to the calculations based on raw material prices.

Chains Policy?

You can return any item(s) within 15 days from the date of receiving it.




Any exchanges or returns made after 15 days will be subject to the calculations based on raw material prices.

WAVES Policy?

We are not able to refund any purchased item(s). If you’re not completely satisfied with your purchase or no longer want an item, you can exchange it within 15 days from the date of purchase.




Please ensure the item(s) you return is in a perfect, unused condition and in its original box and packaging with tags and labels intact.




The item(s) must be accompanied with any accessories that came along with it and the original invoice.




Discounted items can only be exchanged within 3 days from the date of purchase with the original invoice and packaging.




For hygiene and safety reasons, earrings cannot be returned or exchanged.