CUSTOMER CARE

 

1. Video to be added

 

1. Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders.

Can I track my order?

1. Log in to my account section, access and change your personal details at any time. https://lazurde.com/sa_en/customer/account/

2. If your shipment is already out there and you want to change your delivery address then, please call our customer service team or email us at [email protected]

If the order hasn't been shipped:

1. To cancel your order, you must contact our customer service team or email us at [email protected]

2. Our team might ask you for the reason for cancellation and feedback so that we can serve you better in future.

If the order has been shipped:

1. Once the order is shipped by our courier partner, it will be difficult at our end to cancel your order.

2. However, you may still inform us about the cancellation and we will raise a request to our courier partner to cancel the order.

3. Even then if there are delivery attempts by our courier partner please attend their call and refuse to receive the order by citing proper reasons.

 

1. Orders delivery from Saturday to Thursday after order confirmation / payment

2. Order will be delivered within 3 to 6 business days.

3. An express delivery option is not available at the moment.

 

1. Credit card Payment delivery free of charge

2. Cash on delivery fees will be 49 SR

 

1. Once an item is shipped, our courier partners would make 3 attempts to contact you.

2. Contact may be in the form of an SMS or phone call.

3. The courier partners will hold the shipment till 7 days from shipping, if you are still unreachable the shipment will be returned to us.

 

1. In case the item you received was damaged, please inform us immediately , By calling our customer service team or email us at [email protected]

What is the return notice period?

1. If you are not completely satisfied with a purchase or gift for any reason, you have the right to return the products within 15 days from receipt of your order

How can I return an item?

Follow the steps below to return an item:

1. Calling our customer service team or email us at [email protected]

2. We will create return request

3. Your item is to be picked up by our shipping partner

4. We will send you the Airway Bill number via mail and you have to print the AWB and paste it on your packaging.

5. Returns of defective items are limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase, ordinary wear and tear and/or failure to follow the product’s Care Advice

6. Returns that are damaged or soiled may not be accepted and may be returned to you.

7. We offer a flexible return policy to make your online shopping experience as easy and convenient as possible. However, we monitor the number of returns made by customers and may refuse to accept orders at our discretion if products are returned repeatedly

 

1. If you are not satisfied with your purchase, you may return the products to L’azurde within 15 days from the date of receipt. During sales, return is allowed in a maximum period of 7 days.

2. Kindly note that all products to be returned must be unused, with original tags and labels, and in their original box and packaging using the original invoice.

3. For hygienic reasons, we will not accept returns of earrings or pierced products even if unused.

4. All customized products or special requests cannot be returned.

5. For products purchased as part of a bundle offer, the refund will be according to the value of the piece as mentioned in the invoice.

6. For gifts with purchases or purchases with purchases promotions, all the products of the promotion must be returned.

7. Returns are free of charge for defective items (limited to defects not caused by accident, misuse, abuse, modification, attempted repair, negligence after purchase) as well as all wrong products received.

8. We understand that sometimes you might simply change your mind regarding your purchase. In that case, delivery fees of 56SR will be charged for purchases made using credit cards and 105 SR will be charged for purchases made on a Cash on Delivery basis.

9. Should you wish to return your products after 15 days and up to 1 year of purchase, a deduction of 35% of invoice price will be deducted. For returns made after 1 year, the value will be calculated based on raw material prices.

 

 

1. Exchange is applicable as per the same rules applied for return (check above section on returns). However, kindly note that products may be exchangeable after 15 days of purchase and up to 1 year but with a deduction of 30% of invoice price. After 1 year, exchange is applicable and calculated on the basis of raw materials’ value.