Exchange Policy - KSA

Gold Jewelry Exchange Procedure

Exchange will be made after a deduction of: Making charges, stone weight, and 1 SR/gram from the current global gold price – regardless of the purchasing date.

Diamond Jewelry Exchange Procedure

Within 15 days of the purchasing date: Exchange can be made with another item of at least a 5% higher value than the old one based on the evaluation using the same original invoice.

15 days and up to 1 year after the purchasing date: Exchange will be made by deducting 20% from the original purchasing price. Cash refund will be 25% less than the original purchasing price.

1 year and up to 2 years after the purchasing date: Exchange will be made by deducting 25% from the original purchasing price. Cash refund will be 30% less than the original purchasing price.

2 years after the purchasing date: Exchange will be made by deducting 40% from the original purchasing price. Cash refund will be 45% less than the original purchasing price.

Terms and Conditions:

  • Exchanges and refunds are allowed only if the jewelry item is in the exact same purchased condition.
  • All exchanges and refunds must include the original sales invoice.
  • The exchange policy per piece can only be carried out once.
  • Prior to the exchange, all pieces should be sent to our specialists for closer evaluation. Such procedures usually take 3-5 working days for showrooms in KSA, and 10 days for showrooms outside KSA.
  • The exchange policy does not cover: special orders, custom modifications and certified stones.
  • The exchange policy is valid only within the same country where the item was purchased.
  • Each customer is entitled to free maintenance or repairs up to the value of SR 100 for diamond jewelry, or for purchased item worth at least SR 5,000. Such maintenance or repairs don’t include cost of raw materials if added.